Terms of service

Last updated: August 2026

Overview

This website is operated by Cole & May, a brand of Luis Malter Online Services ("we", "us", "our"). Throughout the site, the terms "we", "us" and "our" refer to Luis Malter Online Services. We offer this website, including all information, tools and Services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms of Service", "Terms"), including those additional terms, conditions and policies referenced herein and/or available by hyperlink — including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Transactions Policy. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

1. Company Details

Store: Cole & May
Company: Luis Malter Online Services
Address: Neustr. 32, 47228 Duisburg, Germany
Warehouse Address: 2220 SW 25th St, Miami, FL 33133, USA

Email: info@coleandmay.com
Phone: +1 424 458 5649

Luis Malter Online Services is the seller and contracting party for every order placed here.

2. Online Store Terms (Eligibility)

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province or country of residence, or that you are of legal age and have given us your consent to allow any of your minor dependents to use this site. By ordering, you confirm that the information you provide is accurate and complete.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. General Conditions / Acceptable Use

We reserve the right to refuse Service to anyone for any reason at any time. While using our site, please don't:

use it for any unlawful purpose or to solicit others to perform unlawful acts;
attempt to access restricted parts of our systems or servers;
interfere with the site's security or normal operation;
upload malware, viruses, or other harmful code;
abuse our promotions or refund process;
reuse our content without written permission;
post unlawful, defamatory, abusive, or otherwise harmful material in reviews, comments, or any submission;
collect or harvest personal information of others, or spam or phish.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us. We may restrict or terminate access if these rules are broken.

4. Product Information

We work hard to keep descriptions, images, and specifications accurate. We have made every effort to display as accurately as possible the colors and images of our products; however, we cannot guarantee that your device's display of any color will be accurate. Minor differences in color, packaging, or appearance can still occur due to screen settings or manufacturing changes. Availability may change at any time without notice.

5. Orders and Contract Formation

Placing an order is an offer to buy. A binding contract only forms once we send your order-confirmation email.

We may decline or cancel an order if payment fails, we suspect fraud, a pricing or technical error occurs, an item is out of stock, or we suspect reselling. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order, including orders that appear to be placed by dealers, resellers or distributors. If payment was already taken and we cancel, you'll receive a full refund within 5 business days.

6. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

7. Prices and Payment

All prices are shown and charged in US Dollars (USD). Payments are processed by certified third-party providers over a secure connection; we never keep complete card numbers on our servers. We are not responsible for delays caused by your bank, card issuer, or payment network. Further details are set out in our Transactions Policy.

8. Shipping and Delivery

Delivery timeframes and handling details are covered in our Shipping Policy. Your order remains our responsibility until it reaches the address you provided. If a shipment is confirmed lost in transit, we'll replace it or refund you in full.

9. Returns and Refunds

All details on returns, exchanges, and refunds are set out in our Return & Refund Policy.

10. Disputes

Before opening a chargeback or dispute with your payment provider, please contact us first at info@coleandmay.com. We'll do our best to resolve things fairly and quickly.

11. Optional Tools & Third-Party Services

Our site is hosted by Shopify Inc. and may connect to outside tools such as payment processors and analytics providers, offered "as is" and "as available" without warranties, representations, or endorsement of any kind. We have no liability arising from or relating to your use of optional third-party tools, and any such use is entirely at your own risk. We recommend reviewing their terms before relying on them.

12. Third-Party Links

Certain content, products and Services available via our Service may include materials from, or links to, third parties not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and will not have any liability for any third-party materials or websites. Please review carefully any third party's policies and practices before engaging in any transaction.

13. Intellectual Property

All content on this site — text, graphics, logos, images, and layout — belongs to Luis Malter Online Services or is licensed to us. You may not copy, reproduce, distribute, or reuse it without written permission.

14. Content You Submit

If you send us reviews, photos, comments, or other content, you grant Luis Malter Online Services a non-exclusive, royalty-free, worldwide right to use, display, reproduce, translate, and adapt it in any medium for operating and promoting the store. We are under no obligation to maintain any comments in confidence, to pay compensation, or to respond. You confirm that anything you submit is lawful, truthful, free of harmful code, and doesn't infringe anyone's rights. We may monitor, edit, or remove submitted content at our sole discretion, without notice.

15. Errors, Inaccuracies and Omissions

Occasionally the site may contain a typo or inaccuracy in a description, price, promotion, shipping charge, transit time, or availability listing. We reserve the right to correct any errors and to change or update information — or cancel orders placed based on incorrect information — at any time without prior notice.

16. Limitation of Liability

Our website and services are provided "as is" and "as available," without warranties of any kind, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee the site will always be uninterrupted, secure, or error-free.

Nothing here removes your right to receive the product you purchased, or a refund if it isn't delivered. To the fullest extent permitted by law, our total liability for any order is capped at the price you paid for the product concerned. Luis Malter Online Services and its directors, employees, partners, and affiliates are not liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the site.

17. Indemnification

You agree to indemnify, defend and hold harmless Luis Malter Online Services and its officers, directors, employees, agents, and affiliates from any claim, loss, or cost (including reasonable legal fees) arising from your use of the site, your breach of these Terms, your violation of any law or third-party right, or any content you submit.

18. Accounts

Where account features are available, you are responsible for keeping your login details private and for any activity under your account. Contact info@coleandmay.com immediately if you suspect unauthorized access.

19. Termination

These Terms remain in effect until ended by either party. We may suspend or terminate your access at any time, without notice, if you breach them. Clauses that by nature should survive — ownership, disclaimers, indemnification, and liability limits — remain in effect after termination.

20. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that part is severed and the remainder stays in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Transactions Policy, and any other referenced policies, make up the complete agreement between you and Luis Malter Online Services, replacing any prior understandings.

22. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict-of-law principles. Applicable mandatory consumer-protection laws of your country of residence may also apply.

23. Changes to These Terms

We may update these Terms from time to time for operational, legal, or regulatory reasons. The version in effect at the time of your purchase is the one that applies to your order.