Privacy policy

Last updated: August 2026

This Privacy Policy describes how Cole & May, a brand operated by Luis Malter Online Services ("we", "us", "our"), collects, uses, and discloses your personal information when you visit our site, use our Services, or make a purchase from coleandmay.com, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access any of the Services.

Who We Are

Store: Cole & May
Company: Luis Malter Online Services
Address: Neustr. 32, 47228 Duisburg, Germany
Warehouse Address: 2220 SW 25th St, Miami, FL 33133, USA

Email: info@coleandmay.com
Phone: +1 424 458 5649

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

What Personal Information We Collect

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect varies depending on how you interact with us.

Information you give us directly:

Basic contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security questions, where accounts exist.
Shopping information including the items you view, put in your cart, or add to your wishlist.
Customer support information including the information you choose to include in communications with us.

Some features may require you to directly provide certain information. You may elect not to provide it, but doing so may prevent you from using those features.

Information we collect automatically (Usage Data): We automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This may include your IP address, device and browser type, network connection information, pages visited, referring site or search terms, visit timestamps, and an approximate location derived from your IP. This helps us operate, secure, and improve the site.

Information we obtain from third parties: We may obtain information about you from vendors and service providers who collect information on our behalf — such as analytics providers, advertising-performance data, and companies who support our Site (e.g., Shopify) and our payment processors. Any information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties.

Cookies and Similar Technology

Like many websites, we use cookies, pixels, and web beacons ("Cookies") to keep the site running, remember your preferences, measure performance, prevent fraud, run analytics, and serve relevant ads. For specific information about the Cookies related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

Where required by law, non-essential cookies are only set with your consent. Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Removing or blocking Cookies may negatively impact your experience and cause some features to work incorrectly, and may not completely prevent how we share information with third parties such as advertising partners.

How We Use Your Personal Information

Providing products and services: processing payments, fulfilling and dispatching orders, delivery, tracking, managing your account, arranging shipping, and facilitating returns and exchanges — in order to perform our contract with you.
Customer support: answering questions, resolving issues, and improving our Services.
Marketing and advertising (with consent where required): sending offers and promotional communications by email, text, or postal mail, and showing you tailored advertisements on our Site and other websites.
Security and fraud prevention: detecting, investigating, and taking action regarding possible fraudulent, illegal, or malicious activity.
Legal compliance: tax, bookkeeping, record-keeping, and responding to lawful requests.

How We Disclose Personal Information

We only share personal information where it's necessary to run the business — we don't sell or rent it for money. In certain circumstances we may disclose it to:

Payment processors (e.g., Shopify Payments, PayPal), who collect payment information to process your payment.
Shipping carriers (USPS, UPS, FedEx, DHL).
Shopify Inc., our e-commerce platform and marketing partner.
Order-tracking tools (e.g., ParcelPanel), which process order and shipping data.
Analytics and ad-conversion tools, including Google Analytics, Google Tag Manager, and Google Ads.
Fraud-prevention, IT management, cloud storage, and hosting providers.
Our affiliates or corporate group, when you consent, or in connection with a business transaction or to comply with legal requests.

We have, in the past 12 months, disclosed the following categories of personal information: identifiers, commercial information, and internet/network activity information. We do not use or disclose sensitive personal information to infer characteristics about you. These providers process data on our behalf under their own privacy terms and relevant data-protection obligations.

Advertising Preferences

We may show ads matched to your interests, including via Google Ads. You can opt out of personalized advertising anytime through Google (adssettings.google.com) or the Digital Advertising Alliance (optout.aboutads.info).

International Data Transfers

We operate from Germany, and our warehouse and certain providers are located in the United States. Your data may therefore be processed or stored in Germany, the United States, or elsewhere. When data crosses borders, we rely on appropriate safeguards such as standard contractual clauses.

Data Retention

We keep personal information only as long as needed to fulfill your order, support you, meet legal and accounting obligations, prevent fraud, and resolve disputes. After that, it's securely deleted or anonymized.

Security

We apply reasonable technical and organizational safeguards, including SSL-encrypted checkout, certified payment processors, and restricted internal access. We never store complete card numbers on our servers. That said, no method of internet transmission is 100% secure.

Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

Access / know what personal information we hold
Correct inaccurate data
Delete your data
Receive it in a portable format
Restrict or object to processing
Withdraw consent
Opt out of marketing
File a complaint with your local data-protection authority

To exercise any of these, email info@coleandmay.com. We may ask you to verify your identity first. As we operate from Germany, EU/EEA residents may exercise their rights under the General Data Protection Regulation (GDPR).

California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect and why, to request deletion, to opt out of the "sale" or "sharing" of personal information, and to not be treated differently for exercising these rights. We don't sell personal information for money, though some ad technologies we use (such as Google Ads) may count as "sharing" under California law. You can opt out anytime by emailing info@coleandmay.com.

User-Generated Content

Any content you submit (reviews, comments) may be public.

External Links

Our Site may link to external websites. We don't control their content or privacy practices, so please review their policies before sharing any information.

Children's Privacy

Our store isn't intended for anyone under 16, and we don't knowingly collect information from children. If you believe a child has shared data with us, contact info@coleandmay.com and we'll remove it.